Privacy and
Confidentiality Policy

Privacy and Confidentiality Policy

I. Cathay FHC's Privacy Policy
Welcome to the website (https://www.cathayholdings.com/holdings, hereinafter the site) of Cathay Financial Holdings (Cathay FHC)! Cathay FHC and its subsidiaries collect, process, and use your personal data and protect your privacy rights in accordance with the “Financial Holding Company Act”, “Guidelines for Cross Marketing among Subsidiaries of Financial Holding Company”, “Personal Data Protection Act”, and other relevant laws and regulations. In order to ensure your secure use of the services on the site, and to make transparent how the site collects, uses and protects the personal information you provide, we hereby provide our Privacy Policy as following:
II. Personal Data Collection Policy
When you use the site, we may ask you to provide your name, ID number, address, phone number, e-mail, or other data. We will also retain records generated by the server when you are browsing or searching for information on the site (including but not limited to your IP address, browsing behavior, browser, time, and data browsed and selected). Unless a longer retention period required by law, we will only retain your personal data for the period necessary for the purposes stated in our Privacy Policy. You can choose not to provide personal data at our request, but it may occur that we cannot provide products and complete services, or answer your questions in many situations.
III. Policy on the Use of Collected Data
Personal data collected by the Company will be used pursuant to the purpose specified for data collection. Please refer to the relevant webpages for the purpose, usage, and time for which personal data is collected by the Company. We will not use your personal data for other purposes. Examples of how it will be used are given below:
  1. The personal data collected by the Company will be used to notify you of our latest software updates and upcoming events. If you do not want to be on our mailing list, you can change your preferences at any time.
  2. We may use your personal data to produce, develop, operate, provide, and improve service and advertisements of Cathay FHC and its subsidiaries, or use your personal data to prevent damages or fraud.
  3. We may use your personal data, such as date of birth, to authenticate your identity, help identify the user, and verify appropriate services.
  4. We may irregularly use your personal data to send important notices, such as policy change notices. This notice is extremely important to your interaction with us, so you cannot cancel this notice.
  5. We may use personal data for internal and/or external purposes, e.g., data analysis and research or industry-academia collaboration with external units, to improve the services of the FHC and its subsidiaries.
  6. If you provide your personal data to enter a lucky draw, contest, or various online events, we will use the personal data to answer your questions, notify you of results, or conduct business and market analysis depending on the purpose of data collection. We will hide your personal data if it is necessary to announce the results of lucky draws.
  7. We will also collect data that cannot be used to directly or indirectly identify any specific individual. Examples of how it will be used are given below:
  8. We may collect information on your occupation, language, postal code, regional code, UUID, recommended websites, and location to help us better understand your behavior, and improve the services and advertisements of Cathay FHC and its subsidiaries.
  9. We may collect information on your activity when you are using this website and services. We will summarize such information to provide you with more practical information, and will analyze the attention drawn by our website and services.
IV. Use of Cookies and Policy
In order to provide you with better and more personalized services, to facilitate your participation in personalized interactive activities, and for Cathay FHC to understand and manage the use of the site (including but not limited to analyzing the number of visitors, website traffic, user distribution, product/ Service attention, activity behavior and usage patterns), improving the service quality of the site, providing customized marketing information or advertisements that meet your needs or interests, and tracking their effectiveness, etc. Cathay FHC use first-party and third-party cookies, beacons (web beacon, Beacon API, etc.) and other tools with similar technologies (hereinafter collectively referred to as “Cookies”) to record, access, and collect data on your online behavior.
You may block, delete, or suspend the use of Cookies at any time if it is compatible on your browser, installed application, or device (please refer to the instructions below for browser settings). For example, you can modify your acceptance of Cookies in the browser settings, including accept all Cookies, receive a notice when Cookies are set, and block all Cookies. However, if you choose to block all Cookies, you might not be able to use certain personalized services or participate in certain events.
Online behavior data includes information generated from your online behavior when visiting the site, other websites, and social network platforms, regardless of whether or not they are connected to the site (including but not limited to IP address, Cookie ID and its contents, UUID, domain name, device information, time of use, browser type, language settings, geographic location, operating system, server records, webpage search/browse/select records, use patterns and information, or labels provided by partnering vendors after analyzing data obtained under their name).
The aforementioned online behavior data is provided to Cathay FHC and its subsidiaries, as well as third parties or partnering vendors that are commissioned for the purposes above for the duration of the purpose. The data will be automatically or manually collected, processed, transmitted internationally, and used domestically and overseas. However, before gaining your consent, only data that cannot be used to identify you will be collected, processed, transmitted internationally, and used.
Reminder: When you visit or browse other websites and social network platforms, the website may collect your personal data and you will be bound by the privacy policy of each website. We are not responsible for the actions of other websites. If you need to change Cookie settings, please see the official description for your browser:
The functions designed on the site operate the best when Cookies are enabled. If you wish to disable Cookies, change the settings on your browser.
V. Policy for Sending Commercial Information or E-mails
The contents sent by the site may include services or promotional events of other companies to increase the contents of overall services. We will provide sufficient description during events, and you may freely choose whether or not to accept the specific service or event. When you are browsing information on related events, before gaining your consent, we guarantee that we will not provide your personal data to any third party. The site will send commercial information or e-mails to you after gaining your prior consent or consent obtained during registration. We will specify the sender in the information or e-mail, and also provide a method, description, or link, so that you can stop receiving the information or e-mails at any time.
VI. Disclosure to Third Parties
After gaining your consent, we will provide specific personal data to third-party suppliers we are working together with to provide products and services. The third-party suppliers will process the information, provide services, and conduct questionnaire surveys, but may not use the personal data for marketing.
VII. Self-protection Measures
We take the safety of your personal data very seriously and will fulfill our responsibility to protect it. The site uses SSL (Secure Socket Layer) encryption technology to provide the safety of information you provide, and prevent it from being intercepted by a third party during transmission. We strive to provide a secure information environment [including but not limited to establishing a firewall, encryption technology, user identification system (such as account and password), and access control mechanisms] to control access to personal data. Please keep your personal data and certificate or password from the CA (Certificate Authority) safe, and do not provide any personal data (especially your password) to any person or institution. After you finish using the services provided by the website, please log out your account. If you are sharing a computer with others or using a public computer, please make sure to close the browser to prevent others from reading your personal data or mail.
VIII. Protection of Children’s Privacy
We will take additional preventive measures to protect the privacy and safety of children and ensure their right to use services on the site. We will not knowingly gather the personal data of children at the age of 13 and under (or the equivalent minimum age in the jurisdiction) without the consent of their verified parents or guardian. The parents or guardian of children may submit applications to view, correct, or delete data on their child.
IX. Exercise of Rights
We allow you to easily maintain correct, complete, and up-to-date personal data. You can make an inquiry, request a reading, make copies, correct, supplement, or stop the collection, processing, or use of your personal data, or to delete your personal data. However, the Company can refuse your request if required by law or if the data is necessary for conducting work.
X. Privacy Protection Commitment
We have communicated the privacy and safety guidelines above to ensure the safety of your personal data, and strictly implement privacy protection measures inside the Company. Latest privacy policy and changes.
XI. Revision of the Privacy Policy
We may update the privacy policy of the site at any time to protect users’ personal data, maintain online privacy, and in coordination with law amendments and the latest technologies. We recommend that you check our latest privacy policy and its changes the next time you visit the site.
XII. Consumer Contact Information
If you have any questions regarding this privacy policy or the use of your personal data, feel free to contact us using any one of the following contact methods:
Website: https://www.cathayholdings.com/
Tel: (02) 2191-1050 #1711,#1712
Fax:(02) 2325-2488
E-mail: service@cathayholdings.com.tw