Stakeholder

Employees are the most important and highly valued asset of Cathay FHC, and it is for this reason we have dedicated our efforts to creating a safe, health, and friendly work environment that respects human rights and is free of discrimination and harassment. Cathay FHC believes that highly engaged employees are the foundation of a company's competitiveness, and it is the employer's responsibility to properly take care of employees. Hence, Cathay FHC provides salaries linked to market standards, as well as a complete system of benefits to care for all employees. We provide diverse learning and career development channels based on employees' abilities and expertise. To meaningfully understand employees’ requirements, Cathay FHC has established multiple two-way communication channels to listen to our employees’ opinions.

To promote the healthy development of our financial product business and to maintain sustainable long-term business operations for all customers, Cathay FHC actively protects customer rights through various services, from the formulation of product policies and implementation of mechanisms to training and education for our employees. This ensures that Cathay FHC will have a long cooperative relationship with all of our customers.
Cathay FHC is dedicated to designing products that are more flexible in order to meet customers’ needs while providing products that feature sufficient risk protection. We endeavor to create first-class products for our customers through fair design and the provision of financial products and service policies.
Cathay FHC has business locations all over Taiwan with friendly service personnel, a 24/7 customer service call center, and automated online service equipment and services. All contact points are connected to each other to make up a dense financial network that meets the financial needs of different regions.

Cathay FHC upholds the principle of integrity management when conducting business with our suppliers. In order to protect the legitimate rights and interests of both parties, both parties are prohibited from directly or indirectly providing, promising, requesting, or accepting any improper benefits, or engaging in other acts that violate integrity or laws/regulations or breach official duties. Both parties are also prohibited from making false statements on important matters or engaging in unfair transactions through other means such as manipulating, hiding, or abusing the information obtained based on their duties.